Refund policy

Last updated: September 29, 2026

Everything at Indoor Days is made to order, with the pets, names and details you choose. Because each piece is personalized just for you, we can't take it back for a change of mind. If something goes wrong on our side, though, we'll fix it.

Damaged, defective or misprinted

Damaged or misprinted? Email us a photo within 30 days of delivery and we'll make it right.

If your item arrives damaged, has a defect, was printed wrong, or we made a mistake with your order, we'll send you a free replacement or give you a full refund. To start, email admin@indoordays.com with your order number and a photo of the problem, within 30 days of delivery.

Printed as typed

We print exactly what you type. Please give the names, spelling and other details a second look before you place your order. Personalized items can't be returned or refunded for a typo or detail that was entered at checkout. Spotted one right after ordering? Email us within 12 hours and we'll fix it before your order goes into production.

Change of mind

Personalized items can't be returned, exchanged or refunded for a change of mind.

Lost packages

If your tracking hasn't moved for 30 or more days past your estimated delivery date, or your order shows as delivered but hasn't arrived after you've checked with the carrier, email us with your order number. We'll reship your order or refund it.

Cancelling or changing an order

You can cancel or change your order within 12 hours of placing it. Email admin@indoordays.com with your order number as soon as you can. After 12 hours your order is in production, so we can't cancel or change it.

How refunds are paid

Approved refunds go back to your original payment method. They typically show up within 5 to 10 business days after approval, depending on your bank or card provider.

Your rights

Nothing in this policy limits any rights you have under applicable consumer protection law.

Questions

Email us at admin@indoordays.com. We reply within one business day.